Privacy Policy

Privacy Policy

We take your privacy very seriously at Parq Casino Vancouver. This Privacy Policy describes how we collect, use, and share personal data when you visit our website, create an account with us, or otherwise interact with our services.

What Personal Data Do We Collect?

When you register for an Encore Rewards membership or create an account with us, we may collect certain information about you. This includes:

• Your name and contact details
• Date of birth (to ensure compliance with age restrictions)
• Government-issued ID to verify your identity

We also use cookies on our website to improve user experience and track usage statistics.

How Do We Use Personal Data?

We primarily collect personal data for the purposes of:

• Verifying your identity and age
• Creating an account and managing membership benefits
• Providing customer support and responding to inquiries
• Analyzing website traffic and improving user experience

Who Does Your Information Go To?

Your information may be shared with our business partners, such as game providers and hospitality operators. We also disclose personal data when required by law or in response to a court order.

We take all necessary measures to protect your personal data from unauthorized access, use, disclosure, or destruction. Our website uses Transport Layer Security (TLS) encryption to ensure that information is transmitted securely over the internet.

Your Data Rights

You have several rights regarding your personal data:

• Right of Access: You can ask us for a copy of any personal data we hold about you.
• Right to Rectification: If our records contain inaccurate or incomplete data, please let us know and we will rectify it as soon as possible.
• Right to Erasure (Delete): In some circumstances, you may request erasure of your personal data. Please note that deleting your account may also delete associated membership benefits.

How We Keep Your Data Safe

We implement strict policies for storing and processing personal data. Our servers are hosted in a secure environment with multiple layers of security protection. Access to sensitive areas is restricted using strong access controls, including multi-factor authentication.

If you have any questions about our privacy practices or wish to exercise one of your rights above, please contact us via email or in person at our Guest Services desk.